Privacy and Big Data: Post-Book Thoughts, Mary’s POV

August 29, 2011 at 7:46 am 4 comments

By Mary Ludloff

Well, our book is almost done—it’s now in production phase and Terence and I are finished with most of the heavy writing (unless our editor has some additional thoughts!). In terms of time, it really has not been that long since we signed on to do it—less than six months from initial concept to publication date.  In terms of thought and brain-power, well now, that’s a very different story!

It has been a long, arduous, sometimes acrimonious (in the nicest possible way, of course) journey. You know, working for a small, privately held company means that even in the best of times, you already have multiple jobs so when you add writing a book on top of those, you tend to get a little fractured. This means that your family and friends may get a wee bit irritated with you because you simply do not have time and even when you do, you are usually talking about some aspect of privacy. So, to all my friends and family (Terence can mea culpa in his own post) thank you for being so understanding and for reading and reviewing our chapters!

When we started this process, we both thought that we could bring something interesting to the table. Between us, Terence and I represent different genders, different functions (marketing versus über geek/technologist/ceo), and a multitude of ethnicities. We come from very different places and have different worldviews—particularly when it comes to privacy. Although we both talk and blog about the topic a lot, it’s safe to say that each of us has been known to say to the other, “You’re missing the point.” We figured that together, we could pretty much cover the privacy landscape and that our differing views might make for some interesting discussions. And they did.

What I didn’t count on is how writing the book would affect my view of privacy. Now if you follow our blog, you are probably quite familiar with where I stand on the privacy debate because I’ve posted about it quite often (just search on our data privacy tag and you’ll see what I mean). For those of you not familiar with my views, here’s the short version:

  • The U.S. needs more comprehensive privacy legislation and its needs to have some significant enforcement teeth.
  • Anyone who collects and rents/sells personal information must always inform the user and all uses of data should be opt-in only.
  • Privacy policies should be standardized and anything to do with privacy that is not standard should be explained, including specific third party uses, and offered as an opt-in.

Pretty simple huh? Except that privacy is not a simple topic. It’s complicated and nuanced and there are so many facets to it. Then add in the fact that technology keeps giving us new and different ways to do pretty much anything online and that data has no boundaries but privacy regulations do and it’s enough to throw up your hands and say, “I surrender!”

I have to admit that when we started the book  (I won’t speak for Terence on this one), I was pretty sure that I knew how it ended. There’s so much of our personal information out there and we know very little about how it’s being used, making the outlook on retaining one’s privacy in the digital world pretty dismal. But I discovered that although the outlook might not be rosy, each one of us has control over what we do next.

It’s a given that our personal information is out there (if you don’t believe me, just spokeo yourself) but we still have control over how much we add to it every time we do something on our smartphone, iPad, laptop, or fill-in-the-blank-with-your favorite-device. So think about what level of privacy you would like to have online and then start making some decisions on what you are going to do from this day forward (and if you’re happy with the status quo, keeping doing what you’re doing). For me, it’s this:

  • No Facebook presence—I never had an account and have decided that I never will. And if you think this is just because Facebook is not “great” (to put it mildly) in the privacy department, you’d be wrong. I made a decision long ago to keep my personal life offline (my professional one is pretty much everywhere) and I am sticking to it.
  • No doing business with companies who have egregious privacy violations—until they clean up their act and prove to me that they are once again on the straight and narrow.
  • Doing business with companies who toe the privacy line by getting privacy certifications, building privacy into their products, or quickly responding (and fixing) privacy problems (because anyone can make a mistake).
  • No putting personal photos and videos and anything else “personal” online. Hey, this is not for everyone but it’s a rule I live by (and yes, family and friends give me a hard time about it, but they all do me the kindness of not including me in their Facebook pages, etc.).
  • Being a privacy activist—if I don’t like what’s going on I am saying something about it on Twitter, or our blog, or in comments. The great thing about the world we live in today is that we can all be heard via social media.

Listen, there are things that we can do to mitigate our loss of privacy from using tools to simply not being so forthcoming online. We can give our business to those we trust looking for privacy seal guarantees (like TRUSTe), or those who commit to a privacy code of conduct, or those who build privacy into their products (Privacy by Design). When companies behave badly, there are penalties that we (not just the courts) can apply—like no longer using a site or revoking our membership. Instead of throwing up my hands in defeat (as in there is no such thing as privacy in the digital world), I am more energized than ever before.

There’s still time for our voices to be heard in this debate and there’s still time for meaningful change but it’s up to us, me, you, and everybody else, to start figuring out exactly what privacy means in the digital age and then how to, in the words of Tim Gunn on Project Runway: “Make it work.”

When we finished the last chapter of the book, Terence and I had a long conversation about where we stood on privacy and I will share with you what I shared with him. Here’s my dream (people looking for a startup idea, please take note): if Microsoft and Dartmouth college can develop PhotoDNA to help remove images of child sexual exploitation from the Internet (this is an amazing story and if you haven’t read about it before, go to that link because it has lots of information), then who’s to say that five years down the road someone won’t  be able to come up with personal data DNA which will track where our data is from that point forward (and what it’s being used for) all over the Internet? Then when we give our personal information out we will be able to see exactly what happens to it or in my scenario, pay some company $20/month to be the Equifax version of privacy (as in monitor and alert me when my privacy may have been violated).

Now for those of you who say it will never happen, think about all the devices you now use to power through your life. Many of them did not exist five years ago and most of them did not exist ten years ago. Who’s to say what the privacy landscape looks like in five years? There’s one thing that I am sure of: I’ll be keeping an eye out to see what happens next!

To preorder our book, go here.

Entry filed under: Book, Data, General Analytics. Tags: , , , , , , .

Privacy and Big Data is almost here! Privacy and Big Data: Post-Book Thoughts, Terence’s POV

4 Comments Add your own

  • 1. Cathy Craft  |  August 29, 2011 at 10:35 am

    “No putting personal photos and videos and anything else “personal” online?” Do you not consider the picture attached to this blog personal? Other than that bit of confusion a great summary on your privacy position. Thank you for the information you’ve provided on this murky subject.


    • 2. Mary Ludloff  |  August 29, 2011 at 11:29 am

      Good point on the photo that is attached to this particular post. I use this photo for much of what I do professionally. What I should have said was this:the only photos of me online are those I have chosen for professional reasons. Other than that, my policy is to not put personal photos and videos and anything else “personal” online.


  • 3. Kristen B. Caldwell  |  August 29, 2011 at 12:36 pm

    Your usual well-written thoughts, Mary, thank you. And it’s reasonable to have a photo you use for the company’s website, LinkedIn, Twitter, your blog, that sort of thing. As you say, you’ve chosen the photo(s)–they aren’t from some college party where you’re standing next to someone smoking a suspicious-looking cigarette! (Not that any of those actually exist, of course.)

    Congratulations on finishing the book, and so quickly!

    (BTW, today is SRC’s birthday, so if you have one minute free, I know he’d get a big kick out of receiving an e-mail from you.)


  • […] register for the Webcast, go here. And for those of you who read my latest post on what it was like writing this book with my esteemed co-author, yes, my headshot was approved by […]



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